The Halyard Liverpool, Vignette Collection, an IHG Hotel

Friendly staff. Gorgeous well thought out room. So clean.

My wife has been very poorly over the past year and is still recovering so when I was travelling to attend a conference and she and our border collie came with me. The staff team at the hotel were, without exception, very welcoming and friendly, greeting us with smiles and asking what they could do to help us settle in. They couldn't have been more accomodating, helping me get our luggage in and helping me find parking and giving our dog a tasty snack and lots of pats and attention and making us all feel at home and relaxed. The brilliant service continued when we ate in the bar area and at breakfast the next morning when the team were welcoming and friendly, recommending places to visit and to walk the dog and bringing dog bowls of water and a sausage for breakfast for him too without being asked. The facilities at the hotel are great, our accessible room was brilliant and the bed and room was large, well laid out, comfortable and very relaxing. And it’s a cracking location too within easy walking distance of the centre of Liverpool. But for us, the brilliant staff team were what made our trip a real standout. As we left and said our goodbyes both my wife and I said we wished all hotels could employ staff as good as that. They are an absolute credit to the hotel and to Liverpool. The most dog friendly and friendly hotel we’ve stayed in. Highly recommend!

Everything from checking in to departure. The only rude people we met were the cleaning staff. We always interact with all members of personnel whilst staying at the Lowry Hotel, Manchester (5*), or staying at a Premier Inn. They are always polite and respectful. At the Halyard, they were rude (getting out of the and getting into the lift) they would simply push you aside. It is such a shame as this is one of the nicest hotels we have stayed in. Every other member of staff was so professional and extremely pleasant. We have already recommended this hotel to at least 6 or 7 friends/family members. We give this hotel a 5* rating. We cannot wait to go back.

The hospitality was exceptional. Staff are all so lovely. When I’d forgotten an item in the room after checkout, staff immediately looked into finding it for me, which was most appreciated. Beds are super comfy, will miss the brilliant nights sleep I had in them! The room was clean. Location was perfect and ideal. We didn’t eat there but the restaurant looked nice. Really well designed room & the shower was just amazing!! Just one of the other many things we shall miss.

The reception staff were excellent, lovely and friendly and had great customer service. The room was lovely very clean comfortable bed and nicely decorated. Mini bar included, however only included sparkling water (could be misleading into thinking there were more items included). Surprised to not find any biscuits with the tea/coffee making facilities. Great that the checkout was 12noon which gives you that little extra time after breakfast.